Talk to the people who read your file
Questions about scope, a certificate, or an application already in progress — a person on the certification team answers, not a call center. Whichever way you reach us below, the same small team sees it.
Send us a message
Tell us what you need and the best email to reach you. Everything except phone is required.
Other ways to reach us
- info@v-cert.orgReaches the certification team directly.
- Phone
- +1 (718) 249-7666Staffed hours below.
- Message us on WhatsApp (opens in a new tab)Same number as the phone line — send documents or questions any time.
- Office
- 2352 Coney Island Avenue, Brooklyn, NY 11223
Mon–Fri, 10:00–17:00 EST
Headquartered in New York. Certifying manufacturers worldwide — remote desk review in any time zone. The desk works EST; we schedule calls in your time zone.
A person reads every message. We reply during staffed hours — usually within a few hours, and always within two business days.
Regional representatives — we work with local representatives in select markets. Write to us and we will connect you with the right contact for your region.
Who reads it, and when you'll hear back
- Your message goes to the certification team's inbox — the same people who review files and sign decisions. No ticket queue, no outsourced first line.
- We reply during staffed hours — usually within a few hours, and always within two business days.
- If your question is really an application, we'll point you to the fastest route and, where helpful, start a quote for your exact scope.
Reporting a suspected certificate or mark misuse? That has its own path — report misuse — acknowledged within 2 business days.
Three things you don't need to wait for
Check a certificate
See what each mark requires
Start an application
Start the conversation with an application
If your question is about a specific product, an application is usually the faster conversation — it captures your scope in one place so we can price it.