Talk to the people who read your file
Questions about scope, a certificate, or an application already in progress — a person on the certification team answers, not a call center. Whichever way you reach us below, the same small team sees it.
Send us a message
Tell us what you need and the best email to reach you. Everything except phone is required.
Other ways to reach us
- info@v-cert.orgReaches the certification team directly.
- Phone
- +1 (718) 249-7666Staffed hours below.
- Message us on WhatsApp (opens in a new tab)Same number as the phone line — send documents or questions any time.
- Office
- 2352 Coney Island Avenue, Brooklyn, NY 11223
Mon–Fri, 10:00–17:00 EST
Headquartered in New York. Certifying manufacturers worldwide — remote desk review in any time zone. The desk works EST; we schedule calls in your time zone.
A person reads every message. We reply during staffed hours — usually within a few hours, and always within two business days.
Regional representatives — we work with local representatives in select markets. Write to us and we will connect you with the right contact for your region, or see how files from your region are handled.
Who reads it, and when you'll hear back
- Your message goes to the certification team's inbox — the same people who review files and sign decisions. No ticket queue, no outsourced first line.
- We reply during staffed hours — usually within a few hours, and always within two business days.
- If your question is really an application, we'll point you to the fastest route and, where helpful, start a quote for your exact scope.
Reporting a suspected certificate or mark misuse? That has its own path — report misuse — acknowledged within 2 business days.
Three things you don't need to wait for
Check a certificate
See what each mark requires
Start an application
Start the conversation with an application
If your question is about a specific product, an application is usually the faster conversation — it captures your scope in one place so we can price it.